Studio policies & etiquette

Arrive early. Please plan to arrive 10 to 15 minutes before class so you can check in, get set up, and start stress free. First-time class attendees must arrive before class begins. First-time attendees will not be admitted after the class has started so we can provide the necessary setup and orientation. For returning attendees: if you arrive more than 5 minutes after class begins, your spot may be released to someone on the waitlist and a late cancel fee may apply if the class is full. For safety and consistency, no one will be admitted more than 10 minutes after the start of class. Our Fit Crew is responsible for enforcing this policy, and we appreciate your understanding.

Be mindful. Our classes are high energy and music driven, with instructors cueing the workout throughout class. Stay present, listen closely, and move together with the room. The shared energy is part of what makes the experience special, so please refrain from conversations during class.

Unplug. Please leave cell phones and other electronic devices in a locker or in your vehicle. Everyone is here to focus on themselves and the workout, and we ask that you respect the time and experience of those around you.

Respect our equipment. To help protect our equipment and studio, please do not bring open containers into the theater. Trash bins are located just inside the studio doors for any gum, wrappers, or personal items. Our Fit Crew cleans all equipment between classes, and taking your trash with you helps keep the studio clean and running smoothly.

Single class credits expire 1 month from the date of purchase.

Class packs expire as outlined below unless otherwise noted at the time of purchase:

• 5 Class Pack: expires 3 months from purchase
• 10 Class Pack: expires 3 months from purchase
• 20 Class Pack: expires 3 months from purchase

Monthly memberships automatically renew each month based on the original activation date.

We understand that sometimes life gets in the way, and we want you to be able to use your classes. You may request a 30-day extension for up to 2 credits by completing the Credit Extension Form. Extension requests may be submitted once every 30 days.

Only paid credits are eligible for extensions. Complimentary, promotional, or trial credits cannot be extended.

Clients with active memberships may book classes up to 21 days in advance of the scheduled class time.

Clients using class packs may book classes up to 14 days in advance of the scheduled class time.

Unpaid reservations are not accepted by phone or in person. A single class or class package must be purchased in order to reserve a spot in class.

Reservations may be canceled through your account on our website or app. To cancel a class without penalty, you must cancel at least 2 hours prior to the scheduled class start time. When canceled within this window, the class credit will be returned to your account for future use.

Late cancellation and no-show fees. Late cancellations (within 2 hours of class start) will result in a $15 fee. The class credit will be returned to your account. No-shows will result in a $25 fee. The class credit will be returned to your account.

Switching to a different class within the 2-hour cancellation window is considered a late cancellation and the same fees apply.

Late arrival for returning attendees. If you are running late, please call or text the studio (203-617-1264) to hold your spot. 5 minutes after class start, your bike may be released to a waitlisted client. If your spot is released and the class is full upon arrival, a late cancellation fee will apply. Clients will not be permitted to enter the room more than 10 minutes after class start time.

When you join the waitlist for a sold-out class, you should plan to attend if a spot becomes available. If you are added to the class, standard cancellation, late cancel, and no-show policies apply.

If you are no longer able to attend, please remove yourself from the waitlist at least 2 hours prior to the scheduled class start time to avoid fees.

All memberships require a 3-month minimum commitment. After the initial 3 months, memberships may be canceled at any time with no additional obligation.

To request a cancellation, please complete the Membership Cancellation Form. A membership is not considered canceled until the form is submitted and a confirmation email is sent by the Cycle x Strength team.

Canceling before the 3-month commitment. If you request cancellation prior to completing the 3-month minimum, you are responsible for the remaining 1 or 2 monthly payments. As an alternative, we allow you to replace the remaining balance with the purchase of a class pack equal to or greater than the outstanding obligation. For questions, please email stamford@cycleandstrength.com.

Memberships may be frozen once per calendar year per member for a minimum of 7 days and a maximum of 30 days.

We are unable to offer freezes longer than 30 days. If you anticipate needing a longer pause, please contact the Cycle x Strength team to discuss your options.

To request a freeze, please complete the Membership Freeze Form. A membership is not considered frozen until the form has been submitted and a confirmation email has been sent by the Cycle x Strength team.

All Cycle x Strength class credit sales are final. We do not offer refunds on individual class credits, class packs or memberships, regardless of usage.

Please review your purchase carefully before completing checkout. If you have questions about which option is best for your schedule or goals, feel free to reach out prior to purchasing. We're always happy to help guide you.